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Field Tech on the Job
Detailed Info Capture
Performance
Gap Analysis
New Best Practices
FIELD TECH:
Symptom is Blinking Sensor Light
KEXTIL SYSTEM:
Measure Test Voltage
FIELD TECH:
2.5 Volts
KEXTIL SYSTEM:
Replace CPU Board
FIELD TECH:
Part Number is 34579
Kextil Automates Continuous Improvement
for Field Service

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Kextil Analytic Platform

What is the value to your organization of getting all of your field techs performing as well as the top 10%? You know the profit potential would be huge. So why is this a difficult challenge?

It is difficult becuase you don't have access to information that allows you to identify specific areas of improvement. Today's field service automation solutions are only capable of telling you what happened? But there is no way to understand why and how those results were acheived.

Kextil is the only solution that can capture the full workflow from the service event. So you now can understand

  • time required for key tasks like root cause diagnois and fix
  • successful and unsuccessful troubleshooting attempts
  • use of knowledge bases or service history

Most important is the Kextil automates this process giving you unique insight and a scalable solution for the first time.

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Benefits of Kextil

  • Actionable analytics used to directly impact Feld Service Performance
  • Data typically uncollectable, at any cost (Heisenberg's uncertainty principle)
  • Delivering immediate impact – short implementation and training
  • Every Technician the equivalent of best technician
  • Shortens training and improves retention
  • Ensures compliance with best practices

[ learn more ]

What's Happening at Kextil

March 28, 2014 — Kextil Improves Flow of Information to Workers In Field

Kextil's speech recognition solution for field service organizations increases workforce utilization and first time fix rates. The key is increasing the flow of information between headquarters and the field and vice-versa

[ read more ]

 


Testimonials

“Kextil is experience changing. There are multiple dimensions of improvement, a paradigm shift. This is the future of service” –Sr Director, Services-Global IT Infrastructure Supplier

“This could be a game changer”, Global Director Field Technology Development- Global Semiconductor Equipment Manufacturer

 

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