PCE stands for process capture engine. This powerful module enables you to pull detailed workflows directly from the field. Critical information about break-fix solution, customer specific installs, other best practices all too often is trapped in the minds of the best technicians with no simple and cost effective way to extract it.
All that changes with Kextil PCE which enables free-form information capture and virtually automatic organization of this information.
- Cut time and cost to build knowledge by an order of magnitude
- Create processes that can be instantly vetted and distributed across the organization
- Simplify complex relationships between symptoms, root cause, actions, and results